Shipping Policy

Thank you for visiting and shopping at Olivaiss.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy


Shipping rates & delivery estimates

Shipping is free of charges for your order


Destination             Fulfilment Time         Estimated delivery     Shipment cost
United Kingdom        0-1 Days                   4- 6 business days             Free
Europ                           0-1 Days                   4- 6 business days              Free
Australia                     0-1 Days                   4- 6 business days              Free
USA                             0-1 Days                    4- 6 business days              Free
Canada                       0-1 Days                    4- 6 business days             Free
New Zeland               0-1 Days                    4- 6 business days              Free
Other Countries        0-1 Days                    4- 6 business days             Free
 


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone



Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes

Olivaiss.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Olivaiss.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number and by emailing info@olivaiss.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.